Terms of Service
Last updated:
Aug 11th 2026
1. Introduction
Yuno's services help you coordinate and communicate with a health care provider. They do not replace your relationship with your own physician and may not be right for every condition. If you have a medical emergency, call your doctor or dial 911 immediately.
These Terms of Use ("Terms") are a binding agreement between you and YUNO LABS, LLC ("yuno," "we," "us," or "our"), governing your use of https://yunorx.com/, its subdomains, and any affiliated app (together, the "Sites") and the services offered through them (the "Services"). By accessing or using the Sites or Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Sites or Services. We may update these Terms at any time; changes take effect when posted, and your continued use means you accept them.
yuno is a technology platform. We do not provide medical care. Health care services are provided by independent providers employed by or contracted with Beluga Health, P.A. and similar affiliated professional entities. Using the Services does not create a provider-patient relationship with yuno. Except for communications from your provider, nothing on the Sites is medical advice. Use of the Services also constitutes acceptance of Bask Health Inc.'s platform and its privacy policy (bask.health, bask.bio).
These Terms of Use ("Terms") are a binding agreement between you and YUNO LABS, LLC ("yuno," "we," "us," or "our"), governing your use of https://yunorx.com/, its subdomains, and any affiliated app (together, the "Sites") and the services offered through them (the "Services"). By accessing or using the Sites or Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Sites or Services. We may update these Terms at any time; changes take effect when posted, and your continued use means you accept them.
yuno is a technology platform. We do not provide medical care. Health care services are provided by independent providers employed by or contracted with Beluga Health, P.A. and similar affiliated professional entities. Using the Services does not create a provider-patient relationship with yuno. Except for communications from your provider, nothing on the Sites is medical advice. Use of the Services also constitutes acceptance of Bask Health Inc.'s platform and its privacy policy (bask.health, bask.bio).
2. Eligibility - Telehealth Consent - Your Account
To use the Services you must be at least 18 years old, located in a state where we operate, and able to agree to these Terms. Meeting these requirements does not guarantee you will be approved for or receive any Service.
Telehealth Consent
Telemedicine delivers health care through electronic communications when you and your provider are in different locations. By using the Services you consent to receive care this way and acknowledge its limitations — a provider may not have the information an in-person exam would provide, and may be limited by state law in what can be prescribed without one. Our separate Consent to Telehealth describes the risks and benefits in full and is incorporated by reference.
Your Account
You agree to provide accurate, complete information and to keep it current. You are responsible for all activity under your account and for keeping your password confidential. Do not share your account or create more than one. Notify us immediately of any unauthorized use at hello@yunorx.com. We may suspend or terminate your account at our discretion.
Telehealth Consent
Telemedicine delivers health care through electronic communications when you and your provider are in different locations. By using the Services you consent to receive care this way and acknowledge its limitations — a provider may not have the information an in-person exam would provide, and may be limited by state law in what can be prescribed without one. Our separate Consent to Telehealth describes the risks and benefits in full and is incorporated by reference.
Your Account
You agree to provide accurate, complete information and to keep it current. You are responsible for all activity under your account and for keeping your password confidential. Do not share your account or create more than one. Notify us immediately of any unauthorized use at hello@yunorx.com. We may suspend or terminate your account at our discretion.
3. Communications and SMS Terms
Yuno SMS Program
Yuno Labs LLC (“Yuno”) offers an optional text messaging program for service-related communications, including account notifications, appointment reminders, order and shipping updates, and customer support.
Consent to Receive Text Messages
When you expressly opt in to our SMS program, you agree to receive text messages from Yuno at the mobile number you provide, including messages sent using automated technology. Providing your phone number or accepting these Terms does not, by itself, enroll you in our SMS program.
SMS consent is optional and is not a condition of purchasing products or receiving services. Consent applies only to Yuno and the message types described when you enroll.
Message Frequency and Charges
Message frequency varies depending on your account activity, service needs, and interactions with Yuno. Message and data rates may apply. Contact your wireless provider for information about your messaging plan.
Opting Out
You can cancel your participation in the SMS program at any time by replying STOP to a message from Yuno. You may receive one final text confirming your opt-out. After confirmation, no further messages will be sent through that program unless you opt in again.
To rejoin, complete the SMS enrollment process again. Opting out of text messages does not cancel your account, subscription, or any order.
Help and Support
Reply HELP for assistance, email hello@yunorx.com, or call 888-886-4049. You may also contact us through these channels for help with an opt-out request.
Delivery and Carrier Liability
Message delivery is subject to your wireless provider’s network availability and is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.
Your Mobile Number
You confirm that you are the subscriber or authorized user of the mobile number you provide. Please notify us if your number changes or you stop using it so we can update your messaging preferences.
Privacy and Sensitive Information
We handle mobile information and SMS consent records as described in our Privacy Policy.
Standard text messages and email may not be encrypted and may be accessible to others who have access to your device or account. Please use your secure patient portal to share sensitive medical information. Text messaging is not intended for emergencies. If you are experiencing a medical emergency, call 911.
Yuno Labs LLC (“Yuno”) offers an optional text messaging program for service-related communications, including account notifications, appointment reminders, order and shipping updates, and customer support.
Consent to Receive Text Messages
When you expressly opt in to our SMS program, you agree to receive text messages from Yuno at the mobile number you provide, including messages sent using automated technology. Providing your phone number or accepting these Terms does not, by itself, enroll you in our SMS program.
SMS consent is optional and is not a condition of purchasing products or receiving services. Consent applies only to Yuno and the message types described when you enroll.
Message Frequency and Charges
Message frequency varies depending on your account activity, service needs, and interactions with Yuno. Message and data rates may apply. Contact your wireless provider for information about your messaging plan.
Opting Out
You can cancel your participation in the SMS program at any time by replying STOP to a message from Yuno. You may receive one final text confirming your opt-out. After confirmation, no further messages will be sent through that program unless you opt in again.
To rejoin, complete the SMS enrollment process again. Opting out of text messages does not cancel your account, subscription, or any order.
Help and Support
Reply HELP for assistance, email hello@yunorx.com, or call 888-886-4049. You may also contact us through these channels for help with an opt-out request.
Delivery and Carrier Liability
Message delivery is subject to your wireless provider’s network availability and is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.
Your Mobile Number
You confirm that you are the subscriber or authorized user of the mobile number you provide. Please notify us if your number changes or you stop using it so we can update your messaging preferences.
Privacy and Sensitive Information
We handle mobile information and SMS consent records as described in our Privacy Policy.
Standard text messages and email may not be encrypted and may be accessible to others who have access to your device or account. Please use your secure patient portal to share sensitive medical information. Text messaging is not intended for emergencies. If you are experiencing a medical emergency, call 911.
4. Payment & Pharmacy Services
Payment
You agree to pay all fees for Services you request and authorize us, our affiliates, or our payment processors to charge your payment method. Your payments may include fees we collect on behalf of health care organizations or providers. Federal and state health care programs such as Medicare and Medicaid do not cover the Services; you pay directly, and neither yuno nor its affiliated providers will bill any such program. Where you enroll in a recurring or membership offering, fees are billed automatically until you cancel and, once paid, are non-refundable except as required by law.
Pharmacy Services
If you receive a prescription, you may have it filled through YUNO LABS, LLC. or a partner pharmacy (the "yuno Pharmacy Network"). You consent to our sharing your information and health care records with the yuno Pharmacy Network so you can receive pharmacy services. You acknowledge that medication may not be shipped in child-resistant packaging and that you must keep it out of the reach of children.
You agree to pay all fees for Services you request and authorize us, our affiliates, or our payment processors to charge your payment method. Your payments may include fees we collect on behalf of health care organizations or providers. Federal and state health care programs such as Medicare and Medicaid do not cover the Services; you pay directly, and neither yuno nor its affiliated providers will bill any such program. Where you enroll in a recurring or membership offering, fees are billed automatically until you cancel and, once paid, are non-refundable except as required by law.
Pharmacy Services
If you receive a prescription, you may have it filled through YUNO LABS, LLC. or a partner pharmacy (the "yuno Pharmacy Network"). You consent to our sharing your information and health care records with the yuno Pharmacy Network so you can receive pharmacy services. You acknowledge that medication may not be shipped in child-resistant packaging and that you must keep it out of the reach of children.
4. Legal Stuff
Acceptable Use
You may use the Sites only for your own personal, non-commercial use and in compliance with these Terms. You agree not to: violate any law; infringe anyone's rights; impersonate any person or entity; upload viruses or malicious code; reverse engineer, scrape, copy, resell, or build a competing or derivative product from the Sites; interfere with or attempt to gain unauthorized access to the Sites or their security; or remove any proprietary notices. We may deny or suspend access to anyone for any reason.
Intellectual Property
Yuno (or its licensors) owns all rights in the Sites and their content, features, and functionality, including all trademarks, logos, and other materials. You may not copy, modify, distribute, publicly display, sell, or otherwise exploit any part of the Sites except as ordinarily permitted through their normal use. Any feedback you provide may be used by us without restriction or compensation. Personal data you submit is handled under our Privacy Policy and applicable health-privacy laws (including HIPAA).
Third-Party Links
The Sites may link to third-party websites we do not control. We are not responsible for their content, products, or practices, and your use of them is at your own risk.
Disclaimer of Warranties
THE SITES AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, YUNO AND ITS AFFILIATES, PROVIDERS, OFFICERS, EMPLOYEES, AND AGENTS ("RELATED PERSONS") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, SECURITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. YOU USE THE SITES AND ANY INFORMATION OBTAINED THROUGH THEM AT YOUR OWN RISK.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER YUNO NOR ITS RELATED PERSONS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR FOR ANY PERSONAL INJURY OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITES OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. WHERE LIABILITY CANNOT BE FULLY DISCLAIMED, IT IS LIMITED TO THE MINIMUM PERMITTED BY LAW.
Indemnification
You agree to indemnify and hold harmless yuno, its affiliates, and their officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Sites, your violation of these Terms or any law, or your fraud or willful misconduct.
Termination
These Terms remain in effect while you use the Sites. You may stop using the Sites at any time. We may suspend or terminate your access at any time, with or without notice. The sections on Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law and Arbitration survive termination.
Governing Law and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND YUNO TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS HOW YOU CAN SEEK RELIEF.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute relating to these Terms will be resolved by final and binding individual arbitration in New York, New York under the rules of the American Arbitration Association, except that either party may bring an intellectual-property claim or seek injunctive relief in a court of competent jurisdiction. The courts located in New York, New York have exclusive jurisdiction and venue for any such claim. If any provision of these Terms is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will stay in effect.
Copyright (DMCA)
We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512). To submit a notice, contact our Designated Agent with the information required by the DMCA (your signature; identification of the work and the allegedly infringing material and its location; your contact information; a good-faith-belief statement; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act):
Contact Us
YUNO LABS LLC
8 The Green Ste B
Dover, DE 19901
888-886-4049 · hello@yunorx.com
You may use the Sites only for your own personal, non-commercial use and in compliance with these Terms. You agree not to: violate any law; infringe anyone's rights; impersonate any person or entity; upload viruses or malicious code; reverse engineer, scrape, copy, resell, or build a competing or derivative product from the Sites; interfere with or attempt to gain unauthorized access to the Sites or their security; or remove any proprietary notices. We may deny or suspend access to anyone for any reason.
Intellectual Property
Yuno (or its licensors) owns all rights in the Sites and their content, features, and functionality, including all trademarks, logos, and other materials. You may not copy, modify, distribute, publicly display, sell, or otherwise exploit any part of the Sites except as ordinarily permitted through their normal use. Any feedback you provide may be used by us without restriction or compensation. Personal data you submit is handled under our Privacy Policy and applicable health-privacy laws (including HIPAA).
Third-Party Links
The Sites may link to third-party websites we do not control. We are not responsible for their content, products, or practices, and your use of them is at your own risk.
Disclaimer of Warranties
THE SITES AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, YUNO AND ITS AFFILIATES, PROVIDERS, OFFICERS, EMPLOYEES, AND AGENTS ("RELATED PERSONS") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, SECURITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. YOU USE THE SITES AND ANY INFORMATION OBTAINED THROUGH THEM AT YOUR OWN RISK.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER YUNO NOR ITS RELATED PERSONS OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, DATA, GOODWILL, OR FOR ANY PERSONAL INJURY OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITES OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. WHERE LIABILITY CANNOT BE FULLY DISCLAIMED, IT IS LIMITED TO THE MINIMUM PERMITTED BY LAW.
Indemnification
You agree to indemnify and hold harmless yuno, its affiliates, and their officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your misuse of the Sites, your violation of these Terms or any law, or your fraud or willful misconduct.
Termination
These Terms remain in effect while you use the Sites. You may stop using the Sites at any time. We may suspend or terminate your access at any time, with or without notice. The sections on Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law and Arbitration survive termination.
Governing Law and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND YUNO TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS HOW YOU CAN SEEK RELIEF.
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Any dispute relating to these Terms will be resolved by final and binding individual arbitration in New York, New York under the rules of the American Arbitration Association, except that either party may bring an intellectual-property claim or seek injunctive relief in a court of competent jurisdiction. The courts located in New York, New York have exclusive jurisdiction and venue for any such claim. If any provision of these Terms is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will stay in effect.
Copyright (DMCA)
We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512). To submit a notice, contact our Designated Agent with the information required by the DMCA (your signature; identification of the work and the allegedly infringing material and its location; your contact information; a good-faith-belief statement; and a statement, under penalty of perjury, that the information is accurate and that you are authorized to act):
Contact Us
YUNO LABS LLC
8 The Green Ste B
Dover, DE 19901
888-886-4049 · hello@yunorx.com